Member Since 2022
Frank Fawzi has been a guiding force in driving Intelepeer's growth and achieving its mission to become a dominant Communications Platform as a Service (CPaaS) provider for enterprises. With IntelePeer’s voice, messaging, ready-to-use applications, open APIs, and AI-powered analytics, companies can build and integrate communications-enabled workflows without the need for any programming to create world-class customer experiences and improve business processes through automation. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS. Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.
While generative AI can provide the user with a quality answer, brands must consider the value of a one-sentence response versus a well-crafted paragraph with bullet points—particularly in a customer service setting.
Automation can unlock the potential for businesses to improve external and internal relationships dramatically.
Leveraging data from the past year as well as feedback from employees and customers can give businesses insight into what initiatives to explore next.
With far less effort required to meet our basic needs, we have more time than ever to bring new ideas and innovation to life.
We enable companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel automation & self-service, AI, and analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions.