Margie Kiesel

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Committing to building a culture of unwavering customer centricity can effectively transform your business for the better. From Fortune 500 companies to startups, companies that prioritize customer centricity stand out in the market. They understand that customers are more than just revenue sources—they are the foundation of business survival and expansion. A customer-centric culture places the customer at the heart of every decision, fostering trust, loyalty and long-term relationships. But how can businesses truly embed this philosophy into their culture? Below, 20 Newsweek Expert Forum members explore the most effective strategies to cultivate a customer-centric culture within an organization and delve into the reasons why these approaches are vital for sustainable growth.

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Give your employees the flexibility they need to thrive with these unique offerings and strategies. Numerous studies have found that employees not only value flexibility in the workplace, but they also thrive when they actually receive it. While hybrid and remote work arrangements have become increasingly commonplace, organizations continue to explore unique and uncommon ways to provide even more flexibility. Companies that do this are more likely to attract and retain a workforce that's both productive and highly satisfied. To help businesses support their teams, 20 members of Newsweek Expert Forum share out-of-the-box offerings and strategies to give employees the flexibility they crave.

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Over the course of their entrepreneurial journey, leaders will encounter numerous obstacles that help them grow personally and professionally. Running a business long term is never as easy as it looks. For every goal achieved and milestone met, business leaders must also expect to encounter obstacles. These can range from hiring challenges, market instability and an increasingly competitive business landscape to name a few common setbacks entrepreneurs can expect.  Still, despite the problems business leaders will inevitably encounter, it is still possible to stay the course and succeed with the right preparation, support and coping strategies. Below, 15 Newsweek Expert Forum members each share one specific action or practice they rely on to maintain their resiliency.

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Cultivating a values-driven environment will help align team members' actions with the core principles of your business. Company values are the guiding principles that shape an organization's culture and define its identity. However, only having values in place is not enough. To truly embed them within the fabric of a team, it is crucial to reinforce and strengthen each member’s understanding and commitment. Below, 19 Newsweek Expert Forum members share effective strategies leaders can use to nurture a values-driven team. These approaches will help solidify the team's understanding of company values and foster a deep sense of commitment. 

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Adopting tried-and-true strategies for achieving ongoing success through hard work, smart planning and unwavering dedication can help leaders advance. In the pursuit of success, it can often appear as though some individuals are blessed with luck, stumbling upon triumph by chance. Yet, upon closer examination, it becomes evident that true achievement stems from a combination of unwavering dedication, meticulous planning and strategic execution. This begs the question: What are the powerful strategies that foster consistent and repeatable success?  Below, 19 Newsweek Expert Forum members explore key strategies that pave the way for sustained success and the underlying mechanisms that make them so effective.

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Engage seasoned professionals can empower aspiring individuals and foster lasting impact through mentorship, internships, education and networking. To maintain success, it is not only essential for leaders to focus on the present but also to invest in the future by empowering the next generation. By sharing knowledge, providing guidance and offering opportunities, experienced professionals can play a vital role in helping young talent thrive. Below, 17 Newsweek Expert Forum members explore various ways in which successful business owners and leaders can reach out and give the next generation a leg up. By actively engaging with and supporting the next generation, business leaders can foster a culture of innovation, inclusivity and continuous growth while leaving a lasting positive impact on future generations of professionals.

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Increasing the reach of job postings can be as simple as making a few changes to the required qualifications. Over the last few years, many businesses have begun recognizing the benefits of cultivating a workplace that welcomes diversity, equity and inclusion. This kind of environment not only helps the business to better cater to the changing needs of customers, but it also helps to attract and retain high-caliber talent that greatly contribute to the business’s overall success. Unfortunately, while employers are actively seeking diverse candidates, finding these applicants is proving difficult in a tight labor market. To help, 11 Newsweek Expert Forum members each share one strategy recruiters can leverage to ensure their job postings are reaching a diverse group of candidates.

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To attract and keep customers coming back for years to come, businesses have to maintain their human essence. As the old adage goes, "People buy from people." In today’s technologically-driven business landscape, entrepreneurs now have a multitude of ways to engage with current and potential customers across the world.  While changes like automation can increase employee productivity, streamline operations and boost the number of interactions that lead to sales, many businesses focus so much on the efficiency aspect that they don’t recognize the potential of losing the human touch, which is what initially entices customers to purchase and keeps them coming back. As experts, the members of Newsweek Expert Forum have experience making their brand more appealing to customers. Below, 16 of them share concrete ways any business can humanize its product or service offerings and why these actions are essential to building long-term relationships with customers.

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Business leaders can make data-driven decisions that drive growth and success for their organizations by leveraging data and analytics. In the age of big data, businesses are faced with an overwhelming amount of information to process and analyze. To stay ahead of the competition, leaders must leverage data and analytics to make informed decisions and identify areas for improvement within their companies. By utilizing data visualization tools, predictive analytics and machine learning algorithms, leaders can gain valuable insights into customer behavior, market trends and business operations. Below, 14 Newsweek Expert Forum members shared several ways that leaders can use data and analytics to improve business performance, increase productivity and drive innovation.

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Focusing on how a potential offering makes sense for the business as a whole can help guide efficient product development. Before any new product or service is rolled out on the market, entrepreneurs put a considerable amount of thought into the process. From considerations regarding the effective use of resources to discussions of whether the offering will resonate with the target audience, these are just a few of the factors that impact decision making. While entrepreneurs strive to proceed with care, some still make the fatal mistake of getting too far into the development process without having a clear understanding of where this offering fits into the bigger picture. To prevent businesses from wasting limited time, effort and money, 13 Newsweek Expert Forum members each share one question leaders should ask to determine whether a prospective product or service is in line with their company mission and goals. 

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E-commerce businesses are a dime a dozen, but those that provide standout customer service are the ones that will ultimately thrive. In the competitive world of e-commerce, providing exceptional customer service is crucial for building a loyal customer base and staying ahead of the competition. However, with so many brands vying for attention, it can be challenging to stand out and provide a consistently positive customer experience. Below, a panel of 14 Newsweek Expert Forum members shared essential tips for e-commerce brands to better serve their customers. By implementing these tips, e-commerce brands can enhance customer satisfaction and loyalty, ultimately leading to increased sales and business growth.

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Success in any industry, including technology, often depends on how well a company can keep up with the latest news and trends in its field. In today's rapidly evolving tech landscape, it's essential for organizations to stay up-to-date with the latest industry changes to remain competitive and relevant. Failure to keep pace with the latest trends and innovations can result in missed opportunities, loss of market share and ultimately, business failure. To stay ahead of the curve, organizations need to continuously educate themselves on the latest technological developments, anticipate emerging trends and be ready to adapt their business models accordingly. To help you do this, 15 Newsweek Expert Forum members shared some of the best ways for organizations to stay informed about industry changes in tech and explained why doing so is crucial for their long-term success.

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Rather than perpetuating the same old top-down power dynamics, leaders can instead prioritize employees' needs. The role of company culture in many businesses has changed in recent years. This has meant moving away from traditional power structures where leaders decided the business path forward to systems that focus on intentionally giving employees a seat at the decision-making table.  While these efforts have proved fruitful for attracting and retaining employees, fostering a supportive internal culture is an ongoing undertaking that must regularly be assessed. As experts, the members of Newsweek Expert Forum understand the key role that leaders play in maintaining company culture. Below, 15 of them share their best advice on how leaders can create and sustain a supportive internal culture.

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Adopting practices like mindfulness can be a great way to reduce stress and take back control of one's life. Between managing employees, monitoring the market and setting and achieving business goals, leaders have a lot of pressure on their shoulders. All of these responsibilities and expectations undoubtedly contribute to making stress a routine and ever-present part of the job for many leaders. While leadership and stress can go hand-in-hand, pursuing practices like mindfulness could help leaders better manage their stress and take back control. To help leaders prevent stress from negatively impacting their productivity and morale, 14 Newsweek Expert Forum members offer advice for how leaders can adopt or practice mindfulness on a regular basis.

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Ensuring stakeholders on all sides are regularly supplied with information is key for building and sustaining lasting relationships. A business is nothing without its stakeholders. Because stakeholders potentially encompass everyone from investors to employees, customers, volunteers and interns, entrepreneurs have the extraordinary task of determining how to best serve all of the stakeholders contributing to their business’s operations simultaneously. This is where clear communication can make a real difference. Only by establishing communication processes and procedures that cater to prioritizing and sharing information on all sides will a business be able to gain and retain the support and engagement of their stakeholders.  To help entrepreneurs establish communication systems that keep stakeholders in the loop, eight Newsweek Expert Forum members share strategies they’ve found effective.

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While a productive workforce is vital to a successful business, leaders must balance good management with giving employees autonomy. For many business leaders, having a hand in every aspect of their business has allowed them to ensure that each and every client is well taken care of. This method is an effective way to maintain high-quality products and services while also maximizing what each additional hire is able to contribute to the business.  However, if a leader is too heavy-handed, this management strategy can have an adverse effect internally over time, straining manager-employee relationships and negatively impacting workplace morale. A productive workforce is an essential component in building a successful business, but leaders must be careful not to become a hindrance to their employees. To help leaders adopt a management style that works with and not against employees, 12 Newsweek Expert Forum members each offer a piece of advice for increasing employee productivity without resorting to micromanaging.

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As markets evolve and more people embrace the digital world, entrepreneurs have to be willing to try something new in order to attract more business. In the past, generating new customer leads came down to a variety of approaches. These included paper-based marketing advertisements, cold calls, referral incentives for current customers and word-of-mouth. And as many industries digitized, these efforts also began to include online spaces like social media platforms.  While the medium has changed, at their core, marketing and sales have not. To stand out today to current and potential customers, organizations have to remain committed to continually providing products and services that address the needs and desires people have.  To help entrepreneurs attract more business, 11 Newsweek Expert Forum members each offer one suggestion entrepreneurs can leverage to find customer leads in a modern, novel way.

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Taking notes on how the world's largest and most innovative corporations operate can help businesses of any size emulate their success.  There are certain companies you hear about nearly every day, whether they're new or have been around for decades. These powerhouse companies find a significant problem that needs to be solved and develop innovative, pleasing solutions for customers. Many startup leads aim to achieve that kind of notoriety, and there is much to be learned from observing powerhouses like Amazon, Google, Microsoft and others. Below, 15 Newsweek Expert Forum members shared some important lessons they've learned by watching the strategies of other successful businesses. 

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In operating a business, the one thing entrepreneurs can undoubtedly expect is to encounter challenges. Even with a solid business plan, well-developed products or services and a network of established customers hungering for said business offerings, organizations have no guarantee of challenge-free success. In fact, if there is one thing a business owner can expect, it’s that they will encounter adversity.  Despite this fact, adversity should be regarded as an opportunity for businesses to regroup and innovate. Learning strategies for effectively handling and overcoming these obstacles can allow entrepreneurs to operate their business in an even better way than before. To that end, 13 Newsweek Expert Forum members offer advice below on how entrepreneurs can strategically leverage adversity for business success.

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In order to keep moving toward set goals, leaders must ensure that the organization's purpose is prioritized. In life, the only constant is change, and the same is true in business as well. While businesses are typically created around a vision or specific purpose, the evolving reality of running a business can cause leaders to gradually stray from the original mission. Purpose-driven organizations do work that benefits stakeholders on all sides, so having a guide when making decisions can help leaders manage change better and more efficiently. To ensure that their organizations remain focused on their mission, 15 Newsweek Expert Forum members offer advice on how industry leaders can keep purpose at the forefront of everything they do.

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Taking the less obvious path when it comes to marketing is a great way to make your business stand out from the crowd. Marketing strategies that persist do so because time and time again they’ve been proven to lead to good results. And when something is successful, it’s difficult to stop doing what everyone else is doing and step outside of your comfort zone to change things up. However, taking the road less traveled is a great way to make your business stand out from the crowd.  To help leaders embrace thinking outside of the box, 10 Newsweek Expert Forum members share unconventional promotions that did wonders for their business.

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Shifting your marketing efforts toward e-commerce requires a well-thought-out strategy. If you're thinking of starting an online retail company or adding an e-commerce component to your existing business, a solid marketing strategy can set you up for success. However, marketing strategies for an e-commerce business differ from that of a brick-and-mortar store. There are also additional factors to consider, such as SEO, content marketing, email marketing and social media.  To help build an optimal e-commerce marketing strategy, eight members of Newsweek Expert Forum discussed what entrepreneurs should keep in mind as they adjust their strategy. 

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Developing a process to manage your sales pipeline helps ensure the business is constantly operating at maximum efficiency. The management of a business’s sales pipeline is continuous work that never really finishes. From prospecting potential customers and closing deals to checking in with customers and generating new leads, sales is a process in which leaders must take care to ensure there is a set structure in place for both finding new prospects and retaining existing ones. Investing time and effort into improving sales process management is a great way to increase efficiency, but knowing where and how to implement changes that will make a difference isn’t a simple task. To help, 12 Newsweek Expert Forum members share strategies for how leaders can effectively approach managing a business's sales pipeline.

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Before taking on any additional work, it's best to ensure you and your team have the capacity to complete the work. An increase in workload is one indication that a business is doing well in a market. However, if the capacity of the current team is not considered alongside growing responsibilities, a business may end up with too much work and no ability to ensure it’ll be done in a timely manner.  To help dial back and shift focus before efficiency decreases, 14 Newsweek Expert Forum members each share one critical sign that a leader or business has too many projects going on at once. 

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Before addressing any activism in the workplace, leaders need to have a well-developed approach. With racial justice protests, labor shortages, a global pandemic and a budding “quiet quitting” movement, the workplace of the past few years has undergone many changes. While it may have been easier to draw distinctions between one’s professional and personal beliefs in years past, it is growing increasingly difficult for leaders to keep these boundaries in the work environment in place as employees now expect leadership to stand for their values and take a side.   If leaders do decide to take action, it’s best to prepare beforehand with a well-thought-out strategy. To help you determine the best approach, 14 Newsweek Expert Forum members offer recommendations on how leaders can respond to growing employee activism in the workplace.

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Industry credibility and brand recognition are critical if you hope to optimize your business for its target market. With major competitors vying for the top spot in any industry, making a name for your business and improving the market can be a difficult journey. As a new business owner, this means you’ll need to dedicate plenty of time to learning and researching the industry to understand where your business can offer improvements.  As business leaders, the members of Newsweek Expert Forum have dealt with the challenge of breaking into the industry and gaining credibility and recognition. Below, they offer 15 tried-and-true tips for entrepreneurs attempting to optimize the market.

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  In business, a “leader” is typically defined as the person in charge. This can range from executives at the top down to the managers who preside over individual departments or teams. However, having an official leader position isn’t what makes someone a good–or even an effective leader. Great leaders are those who are able to balance the big picture of the company mission with the finer details of how employees contribute to the achievement of business goals. Developing that balance means leaders need to actively acquire and refine their skills. As experts, Newsweek Expert Forum members know that refining those skills is an ongoing process, so below, they each share one skill every manager needs to effectively lead and coach employees.

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Developing an effective SEO business strategy can be done without breaking the bank. Building an online presence today is all about learning how to best appeal to potential and current customers while also demonstrating that your business can provide needed solutions. Search engine optimization (SEO) is one way to improve your company’s search rankings, boosting visibility and conversions.. As leaders, the members of Newsweek Expert Forum know how important SEO can be for business strategy, as well as how those efforts can sometimes come at a cost. To help, they offer recommendations to ramp up a company's SEO at little or no cost.

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Creating an engaging workplace culture is all about putting structures in place to meet company goals and address employee needs. For a business to succeed today, an engaged workforce can make all the difference. With the workplace being more distributed across geographical areas than ever, establishing and maintaining a company culture that effectively engages all employees is a growing challenge. That’s why it is essential for leaders to adopt practices that balance the needs of the business with the desires of employees. Before making any internal changes to how the company operates, determining the best way to create an environment that supports employees is a great first step for ensuring employees feel valued. Below, 15 members of Newsweek Expert Forum provide tips for business leaders interested in keeping their employees engaged with the culture of the company.

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Now that websites and social media have become vital for businesses, leaders must develop an effective strategy for engaging their audiences on these platforms. Regardless of the industry an organization operates in, the marketing channel a leader chooses to use to contact current customers and prospects will have a direct impact on the success of their business. This is especially true now that websites and social media networks have become important components of interacting directly with stakeholders. With online interactions becoming essential to operations, learning how to contact and build relationships with customers is a hurdle business owners have to overcome. As experts, the members of Newsweek Expert Forum all have experience testing various channels for outreach and marketing purposes. Below they share how they best reach their target audience on their preferred marketing channel and why that method works so well for them.

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Establishing connections in larger markets can open up entrepreneurs to a wide variety of new business opportunities. When an entrepreneur is just starting out, connecting with the local community helps set their new business up for success. Establishing a loyal client base and developing connections are central to building a local presence in a small market, but growth may be limited if other markets aren’t considered as well. In fact, expanding to customers and investors in larger city markets can open up a breadth of new opportunities that will take a business to new heights.  However, it’s not easy to determine the most effective way to break into a large market. To help, a panel of experts from Newsweek Expert Forum share tips on how entrepreneurs can better reach clients and investors in larger market spaces.

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It's easy to choose a path based on preconceived notions, but business leaders must be as objective as possible when making decisions that impact their company. Objective decisions are vital to the success of a business. Sometimes, leaders have to make tough choices that may feel personal, like letting an employee go or hiring one candidate over another. Leaders may also be too close to the business to see a problem that needs to be fixed or a solution that might work better than a system already in place. These decisions and considerations contribute to a business's bottom line and are therefore important to carefully consider. Below, 15 Newsweek Expert Forum members give their best advice for making sure leaders let go of assumptions about their business and make decisions more objectively. 

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Each and every challenge brings with it the opportunity to learn and grow as an entrepreneur. When a leader is dealing with an obstacle, thinking of the lasting value of that business challenge isn’t usually what comes to mind in the heat of the moment. However, once a leader has had time to reflect, each and every challenge has the potential to positively impact their organization going forward.  Below, a panel of Newsweek Expert Forum members share specific challenges business owners faced and how leaders can use those experiences as a moment to learn and make lasting changes.

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When creating a more adaptable workplace, input from staff members will help ensure initiatives are inclusive of employees' needs. The last few years have shown that the traditional workplace has the potential to be a much more variable space than previously thought. As employers continue to navigate the return to the office and the hiring of new employees, it’s critical to consider the changes that have taken place and how those changes will impact what the workplace looks like, including where and how employees will work from now on. Regardless of the workplace ultimately set up, a leader must aim for an environment that is adaptable to the needs of the employees working within it. Below, 13 Newsweek Expert Forum members share less commonly known ways to give flexibility to employees.

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Investing in tech solutions to optimize business operations isn't an endeavor that has to break the bank. Building a business is an endeavor that takes time, effort and money. While hiring and maintaining a team of employees helps ensure that the organization is able to meet the needs of customers, leaders have to also ensure that the business is operating as effectively as possible—and technology is the perfect tool for the task. However, determining what technology will work best for the business’s needs is difficult when it can be an ongoing and costly investment. Below, 16 members of Newsweek Expert Forum offer advice on how entrepreneurs can leverage technological solutions in their businesses without breaking the bank.

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There's no "silver bullet" solution to achieve rapid growth, but there are a few tips and tricks that can help you hit your goals faster. Whether it's financial growth, team growth or sales growth, nearly every business has concrete growth goals they want to achieve. But even with the best employees and loyal customers, sometimes it may be difficult to achieve that growth. Luckily, there are some "hacks" to help your business reach its goals quickly and efficiently. From journaling to using timeboxing strategies, 13 Newsweek Expert Forum members shared their best growth hacks and why they're so effective. 

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Taking the time to understand client needs can guide efforts to reconnect and maintain connections with customers. After a customer has paid for and received a product or service, it's natural for them to disengage if a business isn't working to actively hold their attention. The natural instinct for some entrepreneurs may be to leverage every communication channel available to pull the customer back in, but these efforts may have the opposite effect of pushing the customer further or completely away. That’s why it’s important to stop and take a moment to think about the situation from the customer’s perspective. Developing a better understanding of customer needs can aid in determining the best path forward for reconnecting or maintaining a connection. To help, a panel of experts from Newsweek Expert Forum each share one effective strategy for reengaging inactive customers.

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When choosing a technology solution for your SME, it's important to understand the business value you'll be getting for your money. Technology can certainly be an investment, especially for small- and mid-sized enterprises (SMEs). Many programs cost a lot of money upfront and may not end up serving the needs your business has. That's why it's so important to carefully choose which technologies your business invests in. This often entails doing some market research and understanding exactly how a tech tool might be able to solve your business needs. Below, 15 Newsweek Expert Forum members shared their insights to help SMEs optimize their technological investments. 

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Creating a workplace dedicated to employee development helps build a culture that retains and attracts employees. Junior employees rely on their existing knowledge and skills to get a role, but what really helps an individual flourish in their position is support from superiors. From establishing mentorship programs to building a culture that allows employees to explore and grow their skills, leadership support can manifest itself in a variety of different ways.  Creating a workplace that truly caters to the development of employees requires that leaders put in both time and hard work, and the potential results alone make these efforts worthwhile. To help, the members of Newsweek Expert Forum each share one practical way managers can ensure junior employees are receiving adequate training and support to fuel their professional growth.

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To keep the business running smoothly, leaders have to get to the root cause of employee burnout.  Whether your employees have been working remotely, on a hybrid schedule or have been in-person this entire time, the odds are high that they are likely feeling the strain of the last few years. A leader taking the initiative to look deeper within their organization and at the current culture of the organization is a smart first step.  Making an effort to implement change and offer more support can positively impact employees. To help leaders make changes, a panel of Newsweek Expert Forum members each share one strategy for addressing and reducing employee burnout in the workplace.

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Leaning on a a team or a network of knowledgeable peers can help leaders maintain a finger on the pulse of recent tech trends. Regardless of what industry your business operates in, keeping up with changes in technology is essential for remaining competitive. Leaders know how important it is to maintain knowledge bases, but with all the work that goes into running and maintaining a business, it can be difficult to continuously learn about new innovations with a hectic schedule. Technology can change in the blink of an eye, so a leader needs to adopt a process to ensure their own knowledge and the knowledge being used in their company remains as updated as possible. Below, a panel of Newsweek Expert Forum members each offer one recommendation for business leaders interested in staying on top of the latest trends in tech.

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Taking the time to conduct due diligence before partnering with another business can save both time and money. A collaboration between entrepreneurs has the potential to significantly drive business growth by exposing both parties to new audiences and new opportunities. However, entrepreneurs must proceed with caution before agreeing to or signing anything. Every potential partnership may look good in theory, but the reality of combining forces may not match up to expectations if proper due diligence is not conducted beforehand. Asking key questions before signing on the dotted line can save both entrepreneurs time and money in the event that the partnership doesn’t work out as planned. To help, a panel of Newsweek Expert Forum members each share one question business owners should consider before setting up a new partnership.

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Focusing on developing the skills of employees can also benefit employers. Organizational leaders have the unique position of driving business goals, but employees are the true lifeblood of an organization. A successful business meets those business goals by providing needed products and services to customers, but if employees aren’t motivated to do their best, the chances of true success are slim to none. Managers that place an emphasis on catering to their employees’ needs and developing the skills of their workforce are more than likely to create an environment that produces and retains top-notch employees. To help leaders bring out the best from the employees working with and below them, a panel of Newsweek Expert Forum each share tips on how to build a supportive work environment.

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While some may not see the appeal of continuously fixing what isn't broke, intentionally adapting in business can lead to new opportunities. When you've been in business a long time, certain habits just stick. Making adjustments to business strategies that are currently working well enough may seem unnecessary, but continually working on improving the efficiency of business operations is key to staying relevant in any industry. Becoming too complacent with the status quo is dangerous for businesses that want to last long term, but it’s hard to break out of bad habits once they’ve been set in place. To help leaders begin moving in new directions, a panel of Newsweek Expert Forum members each share advice on steps to take to rethink old habits and establish new ones.