Member Since 2022
Orange County, California Area
Management consultant and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at www.growthmolecules.com. Areas of Expertise: • Company Growth: Building teams from start-up to grow-up for scale via client adoption, expansion, retention and loyalty programs • Career Growth: Working to help others build their careers via mentorship programs - Catalyst Coaching Corner (Mentor), Women in Revenue (Mentor), Gain|Grow|Retain (Mentor) • Board Advisor: UC Irvine Customer Experience Certificate Program • Speaker: SaaStr Annual Conference (Sep. 2021), Gainsight Pulse Everywhere (May 2021), Rising Tide Podcast (April 2021), The Customer Success Makeover Show (March 2021), NPS I Love You Podcast (Feb. 2021), There's a SaaS for That YouTube Series (Feb. 2021), Customer Success Leadership Network panel (Oct. 2020), Gainsight Pulse conference (May 2020 & 2021), Hubspot Grow panel (Nov. 2019), & more. • Author: Pressing ON As A Tech Mom (www.pressingonbook.com), Customer Think "Exceptional Customer Experience Starts at Home" (2021), Catalyst "How to Run a Successful Win-Back Campaign" (2021) & countless blogs Accolades: • 2021 - Top 200 Customer Success Influencer Finalist | North American Customer Centricity Award Finalist | Customer Service Excellence by Business Intelligence Group • 2020 Customer Success GameChanger Award by Gainsight | Top Performer (President's Club) by Mavenlink • 2019 Bronze Stevie Award Winner for Customer Service • 2009 MA, Communication & Leadership, Organizational Behavior, Thesis on Influence on the Internet My Clifton Strengths: (1.) Communication (2.) Consistency (3.) Individualization (4.) Woo (5). Positivity Other places to find me online: Instagram: https://www.instagram.com/sabina_pons Twitter: https://twitter.com/Sabina_Pons YouTube: https://www.youtube.com/channel/UCmYoYPqni694HFd0ndo_ZSQ/videos
Engage seasoned professionals can empower aspiring individuals and foster lasting impact through mentorship, internships, education and networking.
To attract and keep customers coming back for years to come, businesses have to maintain their human essence.
An exceptional customer experience is the key to keeping current customers coming back as well as enticing potential customers to purchase.
Seeking out and actively encouraging employees to share their opinions is critical to making the right business calls.
One of the greatest challenges in business is to stay calm and in action when you’re in the messy middle of considerable economic uncertainty.
An economic downturn is an excellent opportunity to review how your teams can come together to drive toward personal and company success. That’s a win-win!
E-commerce businesses are a dime a dozen, but those that provide standout customer service are the ones that will ultimately thrive.
Success in any industry, including technology, often depends on how well a company can keep up with the latest news and trends in its field.
As we watch the world stage unfold with great economic uncertainty, we are given the opportunity to dig deeper into what drives us and where we want to go in business.
Reaching out to peers for support is a great way to work through negative feelings.
No matter what industry an entrepreneur operates in, developing ways of keeping up with emerging trends will help ensure they remain in business for the long term.
Before taking on any additional work, it's best to ensure you and your team have the capacity to complete the work.
You’ve got them on the hook and they are off to a great start, so now what? What happens when the challenging moments hit?
Offering resources and opportunities for employees to further develop skills helps ensure the creation of a supportive workplace.
Creating change that your team will want to embrace is a big undertaking yet also very doable with support, planning and constant communication.
For a business to succeed, entrepreneurs have to know how to effectively pitch and get stakeholder onboard with every new initiative.
Creating an engaging workplace culture is all about putting structures in place to meet company goals and address employee needs.
In order to keep up with the amount of fresh online content needed today, businesses need a defined content creation process.
If you're having trouble staying on task, these actionable tips can help you refocus your attention.
For companies that are part of the subscription economy, protecting recurring revenue is mission-critical.
Investing in tech solutions to optimize business operations isn't an endeavor that has to break the bank.
While business challenges can be overwhelming, making changes to current proccesses helps build leadership resiliency.
Our team is recognized for delivering high-impact assessments, playbooks, CSA-Accredited customer success manager and leadership training and coaching, journey mapping, and custom workshops. We focus on people, processes, and systems. We are proven growth revenue advisors who deliver data-driven customer success strategies to enable your teams and customers.