Member Since 2022
Sabina Pons
Growth Molecules
Orange County, California Area
Management consultant and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at www.growthmolecules.com. Areas of Expertise: • Company Growth: Building teams from start-up to grow-up for scale via client adoption, expansion, retention and loyalty programs • Career Growth: Working to help others build their careers via mentorship programs - Catalyst Coaching Corner (Mentor), Women in Revenue (Mentor), Gain|Grow|Retain (Mentor) • Board Advisor: UC Irvine Customer Experience Certificate Program • Speaker: SaaStr Annual Conference (Sep. 2021), Gainsight Pulse Everywhere (May 2021), Rising Tide Podcast (April 2021), The Customer Success Makeover Show (March 2021), NPS I Love You Podcast (Feb. 2021), There's a SaaS for That YouTube Series (Feb. 2021), Customer Success Leadership Network panel (Oct. 2020), Gainsight Pulse conference (May 2020 & 2021), Hubspot Grow panel (Nov. 2019), & more. • Author: Pressing ON As A Tech Mom (www.pressingonbook.com), Customer Think "Exceptional Customer Experience Starts at Home" (2021), Catalyst "How to Run a Successful Win-Back Campaign" (2021) & countless blogs Accolades: • 2021 - Top 200 Customer Success Influencer Finalist | North American Customer Centricity Award Finalist | Customer Service Excellence by Business Intelligence Group • 2020 Customer Success GameChanger Award by Gainsight | Top Performer (President's Club) by Mavenlink • 2019 Bronze Stevie Award Winner for Customer Service • 2009 MA, Communication & Leadership, Organizational Behavior, Thesis on Influence on the Internet My Clifton Strengths: (1.) Communication (2.) Consistency (3.) Individualization (4.) Woo (5). Positivity Other places to find me online: Instagram: https://www.instagram.com/sabina_pons Twitter: https://twitter.com/Sabina_Pons YouTube: https://www.youtube.com/channel/UCmYoYPqni694HFd0ndo_ZSQ/videos
SKILLS
- Project Management
- Long-term Customer Relationships
- Leadership
RECENT CONTENT
May 25th, 2023
17 Ways Successful Business Owners and Leaders Can Mentor Young Talent
Engage seasoned professionals can empower aspiring individuals and foster lasting impact through mentorship, internships, education and networking.
May 17th, 2023
16 Decisive Ways to Humanize Your Business's Brand
To attract and keep customers coming back for years to come, businesses have to maintain their human essence.
May 11th, 2023
17 ‘Low-Hanging Fruit’ Methods to Improve Your Customer Experience
An exceptional customer experience is the key to keeping current customers coming back as well as enticing potential customers to purchase.
May 4th, 2023
15 Ways to Encourage Respectful Debate in the Workplace
Seeking out and actively encouraging employees to share their opinions is critical to making the right business calls.
May 1st, 2023
Maintaining Your Composure When You’re in the Messy Middle
One of the greatest challenges in business is to stay calm and in action when you’re in the messy middle of considerable economic uncertainty.
March 30th, 2023
Strengthening Bonds From Across The P&L
An economic downturn is an excellent opportunity to review how your teams can come together to drive toward personal and company success. That’s a win-win!
March 23rd, 2023
14 Ways E-Commerce Brands Can Better Serve Their Customers
E-commerce businesses are a dime a dozen, but those that provide standout customer service are the ones that will ultimately thrive.
March 16th, 2023
15 Ways Businesses Can Keep Up With Trends in the Tech World
Success in any industry, including technology, often depends on how well a company can keep up with the latest news and trends in its field.
March 6th, 2023
Empowering Teams to Do More With Less
As we watch the world stage unfold with great economic uncertainty, we are given the opportunity to dig deeper into what drives us and where we want to go in business.
February 28th, 2023
Feeling Overwhelmed With Work and Life? 14 Coping Tactics for Professionals to Try
Reaching out to peers for support is a great way to work through negative feelings.
November 15th, 2022
How Entrepreneurs Can Keep Up With Industry Trends
No matter what industry an entrepreneur operates in, developing ways of keeping up with emerging trends will help ensure they remain in business for the long term.
November 8th, 2022
14 Critical Signs Your Business Has Too Many Projects
Before taking on any additional work, it's best to ensure you and your team have the capacity to complete the work.
November 8th, 2022
How To Keep the Customer Fire Going
You’ve got them on the hook and they are off to a great start, so now what? What happens when the challenging moments hit?
October 7th, 2022
How Leaders Can Actively Support Employee Development
Offering resources and opportunities for employees to further develop skills helps ensure the creation of a supportive workplace.
September 29th, 2022
Creating Sustainable Transformation
Creating change that your team will want to embrace is a big undertaking yet also very doable with support, planning and constant communication.
September 12th, 2022
Got a Business Idea? 15 Tips for Gaining Stakeholder Buy-In
For a business to succeed, entrepreneurs have to know how to effectively pitch and get stakeholder onboard with every new initiative.
September 1st, 2022
15 Best Practices for Engaging Employees in the Company Culture
Creating an engaging workplace culture is all about putting structures in place to meet company goals and address employee needs.
August 19th, 2022
14 Tips for Surviving the Grind of Creating Content
In order to keep up with the amount of fresh online content needed today, businesses need a defined content creation process.
August 3rd, 2022
Struggling to Focus? Try These 15 Expert-Recommended Strategies
If you're having trouble staying on task, these actionable tips can help you refocus your attention.
June 23rd, 2022
Time to First Value or Time to First Escalation? Use the 5 Cs To Drive Adoption and Avoid Revenue Churn
For companies that are part of the subscription economy, protecting recurring revenue is mission-critical.
May 24th, 2022
16 Smart Tips to Affordably Leverage Technology in Your Business
Investing in tech solutions to optimize business operations isn't an endeavor that has to break the bank.
May 16th, 2022
13 Best Practices for Becoming a More Resilient Leader
While business challenges can be overwhelming, making changes to current proccesses helps build leadership resiliency.
COMPANY INFO
Growth Molecules
Our team is recognized for delivering high-impact assessments, playbooks, CSA-Accredited customer success manager and leadership training and coaching, journey mapping, and custom workshops. We focus on people, processes, and systems. We are proven growth revenue advisors who deliver data-driven customer success strategies to enable your teams and customers.
AREA OF FOCUS
- Customer Success
- Coaching
- Education
INDUSTRY
Technology