Sabina Pons

Member Since 2022

Sabina Pons

Managing Director, Strategic Advisor

Growth Molecules

Orange County, California Area

Management consultant and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at Areas of Expertise: • Company Growth: Building teams from start-up to grow-up for scale via client adoption, expansion, retention and loyalty programs • Career Growth: Working to help others build their careers via mentorship programs - Catalyst Coaching Corner (Mentor), Women in Revenue (Mentor), Gain|Grow|Retain (Mentor) • Board Advisor: UC Irvine Customer Experience Certificate Program • Speaker: SaaStr Annual Conference (Sep. 2021), Gainsight Pulse Everywhere (May 2021), Rising Tide Podcast (April 2021), The Customer Success Makeover Show (March 2021), NPS I Love You Podcast (Feb. 2021), There's a SaaS for That YouTube Series (Feb. 2021), Customer Success Leadership Network panel (Oct. 2020), Gainsight Pulse conference (May 2020 & 2021), Hubspot Grow panel (Nov. 2019), & more. • Author: Pressing ON As A Tech Mom (, Customer Think "Exceptional Customer Experience Starts at Home" (2021), Catalyst "How to Run a Successful Win-Back Campaign" (2021) & countless blogs Accolades: • 2021 - Top 200 Customer Success Influencer Finalist | North American Customer Centricity Award Finalist | Customer Service Excellence by Business Intelligence Group • 2020 Customer Success GameChanger Award by Gainsight | Top Performer (President's Club) by Mavenlink • 2019 Bronze Stevie Award Winner for Customer Service • 2009 MA, Communication & Leadership, Organizational Behavior, Thesis on Influence on the Internet My Clifton Strengths: (1.) Communication (2.) Consistency (3.) Individualization (4.) Woo (5). Positivity Other places to find me online: Instagram: Twitter: YouTube:


  • Project Management
  • Long-term Customer Relationships
  • Leadership


May 25th, 2023

17 Ways Successful Business Owners and Leaders Can Mentor Young Talent

Engage seasoned professionals can empower aspiring individuals and foster lasting impact through mentorship, internships, education and networking.

May 17th, 2023

16 Decisive Ways to Humanize Your Business's Brand

To attract and keep customers coming back for years to come, businesses have to maintain their human essence.

May 11th, 2023

17 ‘Low-Hanging Fruit’ Methods to Improve Your Customer Experience

An exceptional customer experience is the key to keeping current customers coming back as well as enticing potential customers to purchase.

May 4th, 2023

15 Ways to Encourage Respectful Debate in the Workplace

Seeking out and actively encouraging employees to share their opinions is critical to making the right business calls.


Growth Molecules

Our team is recognized for delivering high-impact assessments, playbooks, CSA-Accredited customer success manager and leadership training and coaching, journey mapping, and custom workshops. We focus on people, processes, and systems. We are proven growth revenue advisors who deliver data-driven customer success strategies to enable your teams and customers.


  • Customer Success
  • Coaching
  • Education