Sabina Pons

Member Since 2022

Sabina Pons

Managing Partner, Principal Consultant

Growth Molecules

Orange County, California Area

Management consultant and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at www.growthmolecules.com. Areas of Expertise: • Company Growth: Building teams from start-up to grow-up for scale via client adoption, expansion, retention and loyalty programs • Career Growth: Working to help others build their careers via mentorship programs - Catalyst Coaching Corner (Mentor), Women in Revenue (Mentor), Gain|Grow|Retain (Mentor) • Board Advisor: UC Irvine Customer Experience Certificate Program • Speaker: SaaStr Annual Conference (Sep. 2021), Gainsight Pulse Everywhere (May 2021), Rising Tide Podcast (April 2021), The Customer Success Makeover Show (March 2021), NPS I Love You Podcast (Feb. 2021), There's a SaaS for That YouTube Series (Feb. 2021), Customer Success Leadership Network panel (Oct. 2020), Gainsight Pulse conference (May 2020 & 2021), Hubspot Grow panel (Nov. 2019), & more. • Author: Pressing ON As A Tech Mom (www.pressingonbook.com), Customer Think "Exceptional Customer Experience Starts at Home" (2021), Catalyst "How to Run a Successful Win-Back Campaign" (2021) & countless blogs Accolades: • 2021 - Top 200 Customer Success Influencer Finalist | North American Customer Centricity Award Finalist | Customer Service Excellence by Business Intelligence Group • 2020 Customer Success GameChanger Award by Gainsight | Top Performer (President's Club) by Mavenlink • 2019 Bronze Stevie Award Winner for Customer Service • 2009 MA, Communication & Leadership, Organizational Behavior, Thesis on Influence on the Internet My Clifton Strengths: (1.) Communication (2.) Consistency (3.) Individualization (4.) Woo (5). Positivity Other places to find me online: Instagram: https://www.instagram.com/sabina_pons Twitter: https://twitter.com/Sabina_Pons YouTube: https://www.youtube.com/channel/UCmYoYPqni694HFd0ndo_ZSQ/videos


SKILLS

  • Project Management
  • Long-term Customer Relationships
  • Leadership

RECENT CONTENT

August 3rd, 2022

Struggling to Focus? Try These 15 Expert-Recommended Strategies

If you're having trouble staying on task, these actionable tips can help you refocus your attention.

June 23rd, 2022

Time to First Value or Time to First Escalation? Use the 5 Cs To Drive Adoption and Avoid Revenue Churn

For companies that are part of the subscription economy, protecting recurring revenue is mission-critical. 

May 24th, 2022

16 Smart Tips to Affordably Leverage Technology in Your Business

Investing in tech solutions to optimize business operations isn't an endeavor that has to break the bank.

May 16th, 2022

13 Best Practices for Becoming a More Resilient Leader

While business challenges can be overwhelming, making changes to current proccesses helps build leadership resiliency. 


COMPANY INFO

Growth Molecules

Our team is recognized for delivering high-impact assessments, playbooks, CSA-Accredited customer success manager and leadership training and coaching, journey mapping, and custom workshops. We focus on people, processes, and systems. We are proven growth revenue advisors who deliver data-driven customer success strategies to enable your teams and customers.


AREA OF FOCUS

  • Customer Success
  • Coaching
  • Education

INDUSTRY

Technology