Sabina Pons

Member Since 2022

Sabina Pons

Managing Partner, Principal Consultant

Growth Molecules

Orange County, California Area

Management consultant and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at www.growthmolecules.com. Areas of Expertise: • Company Growth: Building teams from start-up to grow-up for scale via client adoption, expansion, retention and loyalty programs • Career Growth: Working to help others build their careers via mentorship programs - Catalyst Coaching Corner (Mentor), Women in Revenue (Mentor), Gain|Grow|Retain (Mentor) • Board Advisor: UC Irvine Customer Experience Certificate Program • Speaker: SaaStr Annual Conference (Sep. 2021), Gainsight Pulse Everywhere (May 2021), Rising Tide Podcast (April 2021), The Customer Success Makeover Show (March 2021), NPS I Love You Podcast (Feb. 2021), There's a SaaS for That YouTube Series (Feb. 2021), Customer Success Leadership Network panel (Oct. 2020), Gainsight Pulse conference (May 2020 & 2021), Hubspot Grow panel (Nov. 2019), & more. • Author: Pressing ON As A Tech Mom (www.pressingonbook.com), Customer Think "Exceptional Customer Experience Starts at Home" (2021), Catalyst "How to Run a Successful Win-Back Campaign" (2021) & countless blogs Accolades: • 2021 - Top 200 Customer Success Influencer Finalist | North American Customer Centricity Award Finalist | Customer Service Excellence by Business Intelligence Group • 2020 Customer Success GameChanger Award by Gainsight | Top Performer (President's Club) by Mavenlink • 2019 Bronze Stevie Award Winner for Customer Service • 2009 MA, Communication & Leadership, Organizational Behavior, Thesis on Influence on the Internet My Clifton Strengths: (1.) Communication (2.) Consistency (3.) Individualization (4.) Woo (5). Positivity Other places to find me online: Instagram: https://www.instagram.com/sabina_pons Twitter: https://twitter.com/Sabina_Pons YouTube: https://www.youtube.com/channel/UCmYoYPqni694HFd0ndo_ZSQ/videos


SKILLS

  • Project Management
  • Long-term Customer Relationships
  • Leadership

RECENT CONTENT

November 15th, 2022

How Entrepreneurs Can Keep Up With Industry Trends

No matter what industry an entrepreneur operates in, developing ways of keeping up with emerging trends will help ensure they remain in business for the long term.

November 8th, 2022

14 Critical Signs Your Business Has Too Many Projects

Before taking on any additional work, it's best to ensure you and your team have the capacity to complete the work.

November 8th, 2022

How To Keep the Customer Fire Going

You’ve got them on the hook and they are off to a great start, so now what? What happens when the challenging moments hit? 

October 7th, 2022

How Leaders Can Actively Support Employee Development

Offering resources and opportunities for employees to further develop skills helps ensure the creation of a supportive workplace. 


COMPANY INFO

Growth Molecules

Our team is recognized for delivering high-impact assessments, playbooks, CSA-Accredited customer success manager and leadership training and coaching, journey mapping, and custom workshops. We focus on people, processes, and systems. We are proven growth revenue advisors who deliver data-driven customer success strategies to enable your teams and customers.


AREA OF FOCUS

  • Customer Success
  • Coaching
  • Education

INDUSTRY

Technology