Suzanne Mattaboni

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Devising simple ways to make the customer journey more seamless can keep customers coming back long term. In today’s competitive business landscape, the devil is in the details. With so many businesses competing for customers in both online and brick-and-mortar spaces, setting a business apart boils down to the customer experience strategy. If done incorrectly, businesses risk inadvertently driving away current and potential customers and ruining their reputation for good.  However, if done with care and regard for the needs of customers, businesses can rise above their competitors, even if they are offering similar products or services. To help leaders create a competitive advantage, 17 Newsweek Expert Forum members discuss how leaders can improve their company’s customer experience.

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AI generation tools like ChatGPT and others have authors to thank for success.

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Even the most experienced of leaders can struggle when it comes to managing several different priorities. Between catering to the needs of customers, ensuring employees are engaged, remaining true to the values of the organization and staying compliant on changing laws, running a business naturally requires entrepreneurs to balance several different priorities all at once. No matter how experienced a leader is or how top-notch their juggling skills are, any person would struggle with these responsibilities. Stepping outside of the mindset that they have to handle everything alone is a key first step for many leaders. Below, 12 Newsweek Expert Forum members each share one additional approach leaders can take when managing multiple projects and priorities.

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Leadership is a quality that can be acquired over time.

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If you're having trouble staying on task, these actionable tips can help you refocus your attention. Everyone has struggled to focus at work at one point or another. Whether you're feeling tired, burned out or you're just too excited about an event later that week, sitting down at a computer or sitting through a meeting can sometimes be challenging. While feeling a little unfocused every now and then can be easily overcome, it's more problematic if you're constantly struggling to focus or losing interest in the work that you're doing. Luckily, there are ways to help you dial back in and find the focus you need to get the job done. Below, 15 members of Newsweek Expert Forum shared their best tips for someone struggling to focus.

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To remain in business long term, entrepreneurs have to get comfortable making difficult choices. Business decision making can sometimes be a difficult process, with each decision potentially impacting employees or customers in a negative way. That potential to harm stakeholders may cause some leaders stress, even to the point of delaying decisions until they’re absolutely sure of the possible outcomes. Learning how to understand and see fear as a natural part of doing business is key if entrepreneurs want to last long term. As leaders, the members of Newsweek Expert Forum are all familiar with the challenges of making decisions. Below, they share advice for fellow leaders to be able to embrace fear and make difficult business decisions with confidence.