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Sabina Pons

Managing Director, Strategic AdvisorGrowth Molecules

Ladera Ranch, CA

Member Since April 2022

Skills

Project Management
Long-term Customer Relationships
Leadership

About

Management consultant and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at www.growthmolecules.com. Areas of Expertise: • Company Growth: Building teams from start-up to grow-up for scale via client adoption, expansion, retention and loyalty programs • Career Growth: Working to help others build their careers via mentorship programs - Catalyst Coaching Corner (Mentor), Women in Revenue (Mentor), Gain|Grow|Retain (Mentor) • Board Advisor: UC Irvine Customer Experience Certificate Program • Speaker: SaaStr Annual Conference (Sep. 2021), Gainsight Pulse Everywhere (May 2021), Rising Tide Podcast (April 2021), The Customer Success Makeover Show (March 2021), NPS I Love You Podcast (Feb. 2021), There's a SaaS for That YouTube Series (Feb. 2021), Customer Success Leadership Network panel (Oct. 2020), Gainsight Pulse conference (May 2020 & 2021), Hubspot Grow panel (Nov. 2019), & more. • Author: Pressing ON As A Tech Mom (www.pressingonbook.com), Customer Think "Exceptional Customer Experience Starts at Home" (2021), Catalyst "How to Run a Successful Win-Back Campaign" (2021) & countless blogs Accolades: • 2021 - Top 200 Customer Success Influencer Finalist | North American Customer Centricity Award Finalist | Customer Service Excellence by Business Intelligence Group • 2020 Customer Success GameChanger Award by Gainsight | Top Performer (President's Club) by Mavenlink • 2019 Bronze Stevie Award Winner for Customer Service • 2009 MA, Communication & Leadership, Organizational Behavior, Thesis on Influence on the Internet My Clifton Strengths: (1.) Communication (2.) Consistency (3.) Individualization (4.) Woo (5). Positivity Other places to find me online: Instagram: https://www.instagram.com/sabina_pons Twitter: https://twitter.com/Sabina_Pons YouTube: https://www.youtube.com/channel/UCmYoYPqni694HFd0ndo_ZSQ/videos

Published content

15 Strategies to Find New Business Opportunities in a Market Downturn

expert panel

Though an uncertain market can be challenging for entrepreneurs, it can also be an opportunity to grow. While market downturns can devastate companies across industries, they can also be full of potential. By leaning in on being agile and flexible, business leaders can effectively navigate uncertainty, find new opportunities and execute needed change.  As experts, the members of Newsweek Expert Forum members have dealt with their own share of market challenges. Below, 15 of them each share one way companies can look for new business opportunities in a market downturn and secure a bright future.

20 Seemingly Harmless Habits That May Hinder Leadership Success

expert panel

Doing a thorough examination of their own habits can help leaders see which behaviors are holding them back. Leaders play an essential role in organizations, helping to establish workplace culture and acting as examples for employees to model their behavior after. When leaders have good habits, it results in increased satisfaction, productivity and morale in employees. However, when leaders have bad habits, even when the intention isn’t to set a bad example, it limits and decreases the amount of success a leader and business can achieve. To help leaders identify which habits they should consider eliminating completely, 20 Newsweek Expert Forum members each share one seemingly harmless habit that can actually hinder leadership success.

20 Key Strategies for Building a Customer-Centric Culture

expert panel

Committing to building a culture of unwavering customer centricity can effectively transform your business for the better. From Fortune 500 companies to startups, companies that prioritize customer centricity stand out in the market. They understand that customers are more than just revenue sources—they are the foundation of business survival and expansion. A customer-centric culture places the customer at the heart of every decision, fostering trust, loyalty and long-term relationships. But how can businesses truly embed this philosophy into their culture? Below, 20 Newsweek Expert Forum members explore the most effective strategies to cultivate a customer-centric culture within an organization and delve into the reasons why these approaches are vital for sustainable growth.

17 Ways Successful Business Owners and Leaders Can Mentor Young Talent

expert panel

Engage seasoned professionals can empower aspiring individuals and foster lasting impact through mentorship, internships, education and networking. To maintain success, it is not only essential for leaders to focus on the present but also to invest in the future by empowering the next generation. By sharing knowledge, providing guidance and offering opportunities, experienced professionals can play a vital role in helping young talent thrive. Below, 17 Newsweek Expert Forum members explore various ways in which successful business owners and leaders can reach out and give the next generation a leg up. By actively engaging with and supporting the next generation, business leaders can foster a culture of innovation, inclusivity and continuous growth while leaving a lasting positive impact on future generations of professionals.

16 Decisive Ways to Humanize Your Business's Brand

expert panel

To attract and keep customers coming back for years to come, businesses have to maintain their human essence. As the old adage goes, "People buy from people." In today’s technologically-driven business landscape, entrepreneurs now have a multitude of ways to engage with current and potential customers across the world.  While changes like automation can increase employee productivity, streamline operations and boost the number of interactions that lead to sales, many businesses focus so much on the efficiency aspect that they don’t recognize the potential of losing the human touch, which is what initially entices customers to purchase and keeps them coming back. As experts, the members of Newsweek Expert Forum have experience making their brand more appealing to customers. Below, 16 of them share concrete ways any business can humanize its product or service offerings and why these actions are essential to building long-term relationships with customers.

17 ‘Low-Hanging Fruit’ Methods to Improve Your Customer Experience

expert panel

An exceptional customer experience is the key to keeping current customers coming back as well as enticing potential customers to purchase. Many entrepreneurs tend to consider their products or services the most important part of their business. As a result, a significant amount of time, effort and money goes into developing what people may need or want.  However, the utility or desirability of an offering is only a small part of what actually entices customers to buy. Rather, a top-notch customer experience can be the differentiating factor that convinces current customers to keep purchasing and potential customers to give a business a chance. Luckily, making changes to a business’s customer experience can be a simple process. To help entrepreneurs ensure they are properly taking care of their customer base, 17 Newsweek Expert Forum members share “low-hanging fruit” ways for businesses to effectively improve their customer experience.

Company details

Growth Molecules

Company bio

Our team is recognized for delivering high-impact assessments, playbooks, CSA-Accredited customer success manager and leadership training and coaching, journey mapping, and custom workshops. We focus on people, processes, and systems. We are proven growth revenue advisors who deliver data-driven customer success strategies to enable your teams and customers.

Industry

Technology

Area of focus

Customer Success
Coaching
Education

Company size

11 - 50