Member Since July 2022
Skills
About
Frank Fawzi has been a guiding force in driving Intelepeer's growth and achieving its mission to become a dominant Communications Platform as a Service (CPaaS) provider for enterprises. With IntelePeer’s voice, messaging, ready-to-use applications, open APIs, and AI-powered analytics, companies can build and integrate communications-enabled workflows without the need for any programming to create world-class customer experiences and improve business processes through automation. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS. Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.
Frank Fawzi
Published content
article
AI optimists should treat this transition as an ongoing journey to achieve more automation with AI, rather than a mere five-minute software update.
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While generative AI can provide the user with a quality answer, brands must consider the value of a one-sentence response versus a well-crafted paragraph with bullet points—particularly in a customer service setting.
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Automation can unlock the potential for businesses to improve external and internal relationships dramatically.
expert panel
Leveraging data from the past year as well as feedback from employees and customers can give businesses insight into what initiatives to explore next. With the end of 2022 fast approaching, many businesses are already deep into planning for 2023. And while a new year offers a chance to try something new, market instability and the looming threat of a potential recession are increasing the amount of pressure felt by business leaders. Luckily, they don't always have to start from scratch when it comes to finding fresh ideas. Looking back at the successes and failures of the current year can offer insight into what initiatives would be best to explore or where an organization can pivot if something isn't bringing in the desired results. However, it's also key for businesses to keep a close eye on markets and customers because they too can provide guidance. To offer further insights, 14 Newsweek Expert Forum members share additional tips for business leaders as they continue planning for Q1.
article
Nov 28, 2022
With far less effort required to meet our basic needs, we have more time than ever to bring new ideas and innovation to life.
Company details
IntelePeer
Company bio
We enable companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel automation & self-service, AI, and analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions.