Charles Ryan Minton

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Here are five key areas that companies can focus on to improve their customer service by embracing the principles of hospitality.

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Give your employees the flexibility they need to thrive with these unique offerings and strategies. Numerous studies have found that employees not only value flexibility in the workplace, but they also thrive when they actually receive it. While hybrid and remote work arrangements have become increasingly commonplace, organizations continue to explore unique and uncommon ways to provide even more flexibility. Companies that do this are more likely to attract and retain a workforce that's both productive and highly satisfied. To help businesses support their teams, 20 members of Newsweek Expert Forum share out-of-the-box offerings and strategies to give employees the flexibility they crave.

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If you want to provide great customer service, empowering your employees to take care of the customer is crucial.

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Customer service and customer experience are essential components of a successful business.