Joseph DeWoody

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Committing to building a culture of unwavering customer centricity can effectively transform your business for the better. From Fortune 500 companies to startups, companies that prioritize customer centricity stand out in the market. They understand that customers are more than just revenue sources—they are the foundation of business survival and expansion. A customer-centric culture places the customer at the heart of every decision, fostering trust, loyalty and long-term relationships. But how can businesses truly embed this philosophy into their culture? Below, 20 Newsweek Expert Forum members explore the most effective strategies to cultivate a customer-centric culture within an organization and delve into the reasons why these approaches are vital for sustainable growth.

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Business leaders can make data-driven decisions that drive growth and success for their organizations by leveraging data and analytics. In the age of big data, businesses are faced with an overwhelming amount of information to process and analyze. To stay ahead of the competition, leaders must leverage data and analytics to make informed decisions and identify areas for improvement within their companies. By utilizing data visualization tools, predictive analytics and machine learning algorithms, leaders can gain valuable insights into customer behavior, market trends and business operations. Below, 14 Newsweek Expert Forum members shared several ways that leaders can use data and analytics to improve business performance, increase productivity and drive innovation.

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Devising simple ways to make the customer journey more seamless can keep customers coming back long term. In today’s competitive business landscape, the devil is in the details. With so many businesses competing for customers in both online and brick-and-mortar spaces, setting a business apart boils down to the customer experience strategy. If done incorrectly, businesses risk inadvertently driving away current and potential customers and ruining their reputation for good.  However, if done with care and regard for the needs of customers, businesses can rise above their competitors, even if they are offering similar products or services. To help leaders create a competitive advantage, 17 Newsweek Expert Forum members discuss how leaders can improve their company’s customer experience.

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Focusing on how a potential offering makes sense for the business as a whole can help guide efficient product development. Before any new product or service is rolled out on the market, entrepreneurs put a considerable amount of thought into the process. From considerations regarding the effective use of resources to discussions of whether the offering will resonate with the target audience, these are just a few of the factors that impact decision making. While entrepreneurs strive to proceed with care, some still make the fatal mistake of getting too far into the development process without having a clear understanding of where this offering fits into the bigger picture. To prevent businesses from wasting limited time, effort and money, 13 Newsweek Expert Forum members each share one question leaders should ask to determine whether a prospective product or service is in line with their company mission and goals. 

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To continuously drive business growth, leaders have to be more willing to lean on their employees and ask for help. At times, leadership can be a heavy burden. For some, being a strong leader means subscribing to the idea that a leadership role entails bearing the pressures of the position alone. And while this belief can and has led to gains, shouldering every aspect of a business on one’s own will only work to a limited degree of success. Instead, learning how to build, manage, delegate and lean on your team can positively impact the entire team and the business. To help, 14 Newsweek Expert Forum members offer strong leaders tips for successfully managing their staff to drive business growth.

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Leaders often have many things and people depending on them. When every decision made can have far-reaching consequences, it’s not uncommon for some leaders to be stressed or apprehensive about making the wrong call. Rather than letting their negative emotions get the best of them, and potentially lead to important decisions being delayed, it’s crucial to determine what processes will produce the best decision possible for a given situation. As leaders themselves, the members of Newsweek Expert Forum are well aware of the importance (and downsides) of decision-making. To make the process easier, 14 members offer advice to help leaders better manage the paralysis and anxiety that can occur while making critical decisions.